The details are already in your browser.
The account update, support case, and earlier commitment may sit on different pages or websites. Copying each into a conversation takes time and makes you reconstruct the story. Give your agent the customer or account and ask for current status, open questions, and source links.
Connect the Chrome you already use.
Install Browser f6n in the profile where you use those websites. Your agent can read pages, navigate, and use website controls in that session. You do not need to send it website passwords to recreate the same logins in another browser.
Give the setup prompt to your agent.
Sign into the extension and wait for Connected. Copy the popup prompt into your conversation. Your agent handles the connection steps and asks you to approve with the same Browser f6n account. Keep Chrome and your computer online while it works.
Start with a useful first task.
Ask for a brief from the relevant pages for one account: what is happening, what is unresolved, and what to ask on the call. Request source links and a draft follow-up for review. Check the records before making a commitment to the customer.